General Terms & Conditions

 

1. General Information

This document outlines the Terms & Conditions for the collaboration between TakeMe Co., Ltd ("TakeMe") and Cathay Pacific Airways Ltd ("Cathay"). By participating in this promotion, users agree to comply with and be bound by these Terms & Conditions.

2. Eligibility

Users must be Cathay members and provide their 10-digit Cathay membership number during the booking process to be eligible for Asia Miles credits.

3. Booking and Payment

Asia Miles can be earned only after users have completed both the booking and payment on the TakeMe platform and dined at the restaurant.

4. Asia Miles Credits

• TakeMe and Cathay are not responsible for any failure in Asia Miles crediting due to errors in the input of membership details.
• Asia Miles will be credited to the member’s Cathay membership account within 4-6 weeks after booking, payment, and dining via the TakeMe platform.
• Asia Miles will be credited only after the member completes the applicable dining.
• The standard mileage accrual rate is 1 Asia Mile per JPY100 spent.
• Once Asia Miles are credited to the member’s Cathay membership account, the process is final and irreversible. No adjustments, cancellations, or reversals can be made.

5. Cancellation and Refunds

• Users may cancel their booking and request a refund according to the TakeMe platform's policies.
• Refunds will be processed within 7-14 business days from the date of the cancellation request.
• In the event of a cancellation and refund, Asia Miles will not be awarded.
• To claim missing Asia Miles, members should sign in to their Cathay account, visit 'Miles & Points' under 'Your account,' and click 'Manage your miles' and 'Claim other miles' to complete the missing miles request.
• Missing mileage must be claimed within six months of the transaction date.

6. Data Privacy

TakeMe and Cathay will handle users' personal information, including Cathay membership numbers, in accordance with their respective privacy policies.

7. Limitation of Liability

TakeMe and Cathay’s liability in connection with this promotion is limited to the value of the Asia Miles earned. Neither party shall be liable for any indirect, incidental, or consequential damages arising from participation in this promotion.

8. Changes to Terms & Conditions

TakeMe and Cathay reserve the right to change or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on their respective websites.

9. Dispute Resolution

Any disputes arising from this promotion shall first be addressed through good faith negotiations. If unresolved, disputes shall be settled by binding arbitration in Tokyo, Japan, in accordance with the rules of the Japan Commercial Arbitration Association.

10. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Contact Information

For inquiries, users may contact:

• TakeMe Customer Service: service@takeme.com
• Cathay Customer Care: customercare@cathaypacific.com

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Japan. Any legal actions shall be subject to the exclusive jurisdiction of the Tokyo District Court.

 

Terms and conditions of Special Promotion： 2X Miles Campaign (24 March - 23June, 2025)

 

1. Promotion Overview

From 24 March 2025, to 23 June 2025, Cathay members who book, pay, and complete their dining through the TakeMe platform will be eligible for double Asia Miles.

2. Eligibility for 2X Miles

• Only reservations where booking, payment, and dining are all completed within the Promotion Period will qualify for 2X Miles.
• If a user books within the Promotion Period but dines after June 23, 2025, the standard 1X mileage rate (1 Asia Mile per JPY100 spent) will apply instead.
• The 2X Miles rate is 2 Asia Miles per JPY100 spent.

3. Asia Miles Crediting for 2X Miles Promotion

• Miles will be credited to the user’s Cathay membership account within 4-6 weeks after booking, payment, and dining completion.
• Once credited, the process is final and irreversible. No adjustments, cancellations, or reversals can be made.

4. Other Conditions

• All other standard TakeMe booking, payment, refund, and cancellation policies apply.
• TakeMe and Cathay reserve the right to modify or terminate the promotion at any time.
• Other Cathay Membership Terms and Conditions   apply.

Terms & Conditions for TakeMe Co., Ltd and Cathay Pacific Airways Ltd Collaboration

1. General Information
   1. This document outlines the Terms & Conditions for the collaboration between TakeMe Co., Ltd (“TakeMe”) and Cathay Pacific Airways Ltd (“Cathay”). By participating in this promotion, users agree to comply with and be bound by these Terms & Conditions.
2. Eligibility
   1. Users must be Cathay members and provide their 10-digit Cathay membership number during the booking process to be eligible for Asia Miles credits.
3. Booking and Payment
   1. Asia Miles can be earned only after users have completed both the booking and payment on the TakeMe platform and dined at the restaurant.
4. Asia Miles Credits 
   1. TakeMe and Cathay are not responsible for any failure in Asia Miles crediting due to errors in the input of membership details. 
   2. Asia Miles will be credited to the member's Cathay membership account within 4-6 weeks after booking, payment, and dining via the TakeMe platform. Asia Miles will be credited only after the member completes the applicable dining.
   3. The Asia Miles credited will be calculated based on the total amount spent on the TakeMe platform, at a rate of 1 Asia Mile per JPY100 spent.
   4. Please note that once the Asia Miles are credited to the member's Cathay membership account, the process is final and irreversible. This means no adjustments, cancellations, or reversals can be made once the Asia Miles have been credited.
5. Cancellation and Refunds
   1. Users may cancel their booking and request a refund according to the TakeMe platform's policies. Refunds will be processed within 7-14 business days from the date of the cancellation request.
   2. In the event of a cancellation and refund, the earned Asia Miles will not be awarded.
   3. To claim missing Asia Miles, members should sign in to their Cathay account, visit "Miles & Points" under "Your account", and click “Manage your miles” and “Claim other miles” to download and complete the missing miles request form. Missing mileage must be claimed within six months of the transaction date.
6. Data Privacy
   1. TakeMe and Cathay Pacific will handle users' personal information, including Cathay membership numbers, in accordance with their respective privacy policies. Users' data will only be used for the purposes of this promotion and will not be shared with third parties without user consent.
7. Limitation of Liability
   1. TakeMe and Cathay's liability in connection with this promotion is limited to the value of the Asia Miles earned. Neither party shall be liable for any indirect, incidental, or consequential damages arising from participation in this promotion.
8. Changes to Terms & Conditions
   1. TakeMe and Cathay reserve the right to change or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on the respective websites of TakeMe and Cathay.
9. Dispute Resolution
   1. Any disputes arising from this promotion shall first be addressed through good faith negotiations. If unresolved, disputes shall be settled by binding arbitration in Tokyo, Japan, in accordance with the rules of the Japan Commercial Arbitration Association.
10. Severability
    1. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11. Contact Information
    1. For any questions or inquiries regarding this promotion, users can contact TakeMe's customer service at support@takeme.com or Cathay's customer care team at https://www.cathaypacific.com/cx/en_HK/contact-us.html.
12. Governing Law
    1. These Terms & Conditions are governed by and construed in accordance with the laws of Japan. Any legal actions shall be subject to the exclusive jurisdiction of the Tokyo District Court.
    2. By participating in this promotion, users acknowledge and agree to these Terms & Conditions.